Privacy policy

It is Accalia’s policy to ensure that personal information is handled securely and with respect as well as in accordance with relevant regulations such as the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We do not sell or rent any information, whether gathered online or via our normal working relationship, without your express permission.

The following privacy policy will help you understand how we collect and use your personal data, for example when you contact us, visit our website, or purchase products/services. Whenever you give us personal data, its collection and use will be in accordance with this privacy policy.

Personal data that we hold

The information we hold on you will be dependent on your relationship with us. In most cases, such as if you’re a customer, partner or someone we’d like to work with this will include:

• Name
• Company
• Job role
• Work address
• Telephone number(s)
• Email address

For visitors to our websites we also record:

• IP address

Use of personal data

Our most regular use of your personal data will be contacting you regarding our products/services and for operational tasks associated with these such as order processing and invoicing. We also regularly contact existing customers and other businesses via phone and email for the purpose of discussing opportunities/services.

If you no longer wish to hear from us you can request to be added to our 'Do Not Contact' list either through informing our staff or emailing dataprotection@accalia.co.uk. We’ll retain your name, company and email address to ensure you are not contacted or added into our system again.

Sharing personal data

Accalia provides products/services from select partners. When you engage Accalia we may pass personal data to suppliers, service providers, subcontractors and other partners, located worldwide. This is necessary to provide you with the information, products and services that you requested or otherwise for the purposes described in this privacy policy.

If Accalia is acting as a data processor to your organisation as part of a services agreement, international data transfers will be set out in our data processing agreement. If you are purchasing a third party product or service Accalia will be acting as a commercial intermediary and not as a data processor.

In the event that we receive requests from government departments, agencies or other official bodies, we will only disclose your information if, and to the extent that, we believe we are legally required to do so. Except as set out, we will not disclose your personal data save where we need to do so in order to enforce our rights.

Whenever we share personal data, we take all reasonable steps to ensure that it is treated securely and in accordance with this privacy policy.

Third party sites

This privacy policy applies to personal data collected by us. If an email or site contains links to a third party site, please be aware that we are not responsible for the content or privacy practices of such site. We encourage our users to be aware when they leave our site, and to read the privacy policy of other sites that collect personal data.

Data retention

We will hold information for as long as required based on your engagement with us. Where we retain information we will always consider the following points:
 
• We hold your information for as long as required to do the activities in this notice
• We think about what type of information it is, how sensitive it might be and any legal requirements
• We always think about the potential risk from anyone using or sharing this information without permission

Your data protection rights

Accalia would like to make sure you are aware of your data protection rights. Every user is entitled to:

The right to access – You have the right to request copies of your personal data from Accalia. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Accalia corrects any information you believe is inaccurate. You also have the right to request that Accalia completes the information you believe is incomplete.
The right to erasure – You have the right to request that Accalia erases your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Accalia restricts the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Accalia’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Accalia transfers the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at dataprotection@accalia.co.uk.

Cookies

Cookies are data files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

We use cookies to ensure that we give you the best experience on our website. You can view our cookie policy, or for further information about cookies, visit allaboutcookies.org.

Security

We endeavour to hold all personal data securely in accordance with our internal security procedures and applicable law. Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure. As a result, while we strive to protect your personal data, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.

Contacts

If you’d like to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact dataprotection@accalia.co.uk. It is possible to obtain a copy of the information that we hold on you.

Notification of changes

This privacy policy was last updated in October 2020. We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the site. You accept that by doing this, we have provided you with sufficient notice of the amendment or variation.